FREQUENTLY ASKED QUESTIONS (FAQ)

JEWELRY

Q: Are these real gold?

A: Our jewelry is gold plated. Not real gold.

Q: Is your jewelry for Children and Man as well?

A: Yes! Anyone can wear our jewelry.

SHIPPING & HANDLING

Q: How long does shipping take?

A: We ship orders within 1 - 2 days.

Q: How long does it take to arrive?

A: They arrive within anywhere from 3-7 days for standard shipping.

With expedited shipping, it could be anywhere from 1-3 days.

Q: What if I don't get my package?

A: You would have to contact USPS customer service so they can help you locate your package!

JEWELRY LIFE

Q: Does your jewelry turn green after a while?

A: No, our jewelry doesn’t turn green!

Q: Can you shower with the jewelry on? Can they be worn in water?

A: No, we don’t recommend it. Keep your jewelry in a nice and dry place to make sure it lasts you as long as possible.

Q: Does the items stain or does the color fade? Are your products non tarnishing? If so, can cleaning prevent that?

A: With proper jewelry care and cleaning our jewelry won't fade or tarnish over time.

go to our jewelry care page for details

CUSTOM JEWELRY

Q: Do you do custom jewelry?

A: Yes we do. Leave us a message o with details of the custom names,Color,Font etc

RETURNS & EXCHANGES

Q: Can I get a replacement? Can I return items I've purchased?

A: Yes! Our return policy window is 7 days after delivery. For replacements, please email us your order number and send pictures of the jewelry at ValzCharms@gmail.com

FAQ